Return Policy

At Menimal, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

Returns for Faulty Items

If you receive a faulty item, you may return it under the following conditions:

• Return Period: You have 30 days from the date of purchase to initiate a return.
• Condition: The item must be brand new, unused, and in the same condition that you received it.
• Packaging: The item should be correctly packaged and placed back into its original packaging or box.

Return Process

1. Contact Us: Before returning an item, please contact our customer service team at contact@menimal.co.uk to inform us of the issue and obtain a return authorization.
2. Prepare the Package: Ensure the item is securely packaged in its original packaging to prevent damage during transit.
3. Shipping: You are responsible for the cost of returning the item. We recommend using a trackable shipping service to ensure the item reaches us safely.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within a certain number of days.

Exchanges

If you need to exchange a faulty item for the same product, please contact us at contact@menimal.co.uk.

Non-Returnable Items

Certain items may not be eligible for return. Please contact our customer service team for more information.

Contact Us

If you have any questions about our return policy, please contact us at contact@menimal.co.uk.