At Menimal, we want you to be completely satisfied with your purchase. This policy outlines your rights under UK consumer law and how returns are handled.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for any reason.
You then have a further 14 days to return the item to us.
To exercise your right to cancel, please email us at:
contact@menimal.co.uk
Please include:
Your full name
Order number
The item(s) you wish to return
Returned items must:
Be unused and in resalable condition
Be returned in original packaging where possible
Not be damaged beyond reasonable inspection
You are responsible for return postage costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service.
Once we receive and inspect your return, we will notify you.
Approved refunds will be processed within 14 days of receiving the returned goods. Refunds will be made to your original payment method.
Original delivery costs will be refunded at the standard delivery rate (where applicable).
Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if goods are faulty, not as described, or unfit for purpose.
If your item is faulty:
Contact us within 30 days of delivery
Provide photos or details of the issue
If confirmed faulty, we will:
Cover return costs
Offer a replacement or full refund
We may refuse returns on:
Items damaged through misuse
Items returned outside statutory timeframes
If you have any questions about returns, please contact:
